How are customer reviews managed at MentorShow?

Where do customer reviews come from?

Reviews displayed on MentorShow come from several sources:

• Reviews collected directly on the MentorShow site (masterclass pages, pop-ups, internal questionnaires)
• Independent external platforms:
  • Trustpilot
  • Google My Business
  • App Store
  • Google Play Store

Is any compensation offered in exchange for a review?

No. No compensation, payment, or benefit of any kind is provided in exchange for submitting a review.

How are reviews collected on MentorShow processed?

Reviews collected on MentorShow follow a structured internal process designed to ensure their reliability and appropriate use:

1. Controlled collection
Reviews are gathered through identified internal forms (masterclass pages, pop-ups, post-experience questionnaires).

2. Minimal verification
Each review is linked to a user identified in our database (customer account or verified interaction).

3. Internal moderation
A check is carried out before any publication to exclude content that is:

• unlawful or inappropriate
• off-topic
• containing sensitive personal data

4. Traceability
Each review is time-stamped and stored with its collection context (program type, date, point of contact).

How are reviews used?

Reviews collected on MentorShow serve two purposes:

Primary use (internal)

• ongoing improvement of content, programs, and support
• analysis of satisfaction and impact (e.g., NIS)
• identification of areas for improvement in the product and user experience

Secondary use (external)

Certain reviews may be selected and published on the MentorShow site for illustrative purposes.

In such cases:

• they may be shortened or slightly reworded for readability
• their meaning and intent are not altered

How are the reviews displayed on the site selected?

Reviews displayed on the site are selected based on objective criteria:

• clarity and comprehensibility
• representativeness of usage
• relevance to the program presented

They are shown for illustrative purposes and do not necessarily reflect the full set of reviews collected.

How are reviews retained?

Reviews collected on MentorShow are retained in our internal systems for a period proportionate to their purpose, in particular for:

• service quality analysis
• continuous improvement
• customer satisfaction tracking

Reviews published on external platforms are retained according to each platform's own rules (Trustpilot, Google My Business, App Store, Google Play Store).

Is it possible to contact the author of a review?

For reviews collected on MentorShow, any request to contact an author must go through our customer service team.

MentorShow acts as an intermediary in this case, in compliance with personal data confidentiality requirements.

For reviews published on external platforms, contact procedures depend on each platform.

Is it possible to edit a review?

Reviews collected on MentorShow cannot be edited once submitted. If a change is requested, a new review may be submitted instead. External platforms set their own editing rules.

Why might some reviews not be published?

Some reviews may not be published or displayed if they fail to comply with our internal rules or those of external platforms, particularly in cases of:

• inappropriate or unlawful content
• no connection to an actual experience
• non-compliance with terms of use

• Reviews collected on MentorShow are visible on the relevant pages where applicable
• External reviews can be viewed on:
  • Trustpilot
  • Google My Business
  • App Store
  • Google Play Store