How can I watch the masterclasses offline?

Which devices can I download lessons on?

Downloading is available in the MentorShow mobile app, on iPhone and Android. It is included with both the MentorShow and MentorShow Plus subscriptions.

You cannot download videos from the website on a computer.

How do I download a lesson?

1. Open the MentorShow app on your phone.
2. Find the masterclass or program you want, using the search bar (mentor, masterclass or program name) or the "Masterclass" and "Programs" sections at the bottom of the screen.
3. Tap the download button to the right of the lesson.

Remember to download your lessons while you have an Internet connection, before a trip or before going somewhere with limited coverage.

Where can I find my downloaded lessons?

Once the download is complete, your lessons are in the "Downloads" tab at the bottom of the screen.

They are grouped by masterclass or program. The number of downloaded lessons is shown under the mentor's or program's name: tap it to find your lessons and play them offline.

You don't need to reconnect to the Internet from time to time to keep watching them.

How many lessons can I download?

As many as you like. The only limit is the storage space available on your phone. If you run out of space, delete lessons you've already watched or free up storage on your device.

Which language is the lesson downloaded in?

The lesson is downloaded in the audio language selected at the time of download. If the masterclass is available in several languages, choose your audio language before starting the download.

How long do my downloads remain available?

Your downloaded lessons stay available offline as long as the app is installed and your subscription is active.

• If you uninstall the app, all your downloads are deleted. This also applies if you reinstall it to fix a problem: you'll need to download your lessons again.
• When your subscription ends, downloaded lessons are no longer accessible.

How do I delete a downloaded lesson?

To delete a single lesson:

1. Go to the "Downloads" tab at the bottom of the screen.
2. Tap the mentor's or program's name.
3. Tap the trash can icon to the right of the lesson.
4. Confirm by tapping "Delete".

To delete all the lessons of a masterclass or program:

1. Go to the "Downloads" tab at the bottom of the screen.
2. Tap "Edit" in the top-right corner.
3. Tap the trash can icon to the right of the masterclass or program.

The download isn't working or a lesson won't open. What should I do?

Follow these steps in order:

1. Check that there is storage space left on your phone.
2. Update the app from the App Store (iPhone) or the Google Play Store (Android). If the app asks you to update when you open it, accept.
3. In the "Downloads" tab, delete any lessons that failed to download.
4. Go back to the masterclass and start the download again.
5. If the problem persists, uninstall and reinstall the app. Your downloads will be erased, so you'll need to download them again.
6. If nothing works, contact us via the form and tell us your phone model, your app version and the lesson concerned.

Can I use my account on several devices at the same time?

No. You can only be logged in on one device at a time: log out of the first device before logging in on another. Learn more: Can I access MentorShow from 2 devices at the same time?

If you have any questions or a specific request, feel free to contact us by filling out the form available here.

We're here to help!